Service contract vs. monitoring tool

The purchase of a monitoring tool may have some advantage, however, particularly for small or medium sized companies, the disadvantages heavily outweigh them.

• high to very high initial purchase costs
• excessive time waste with the corresponding costs for:
• installation
• staff training
• maintenance and monitoring of the tools.
• frequently support services are slow and expensive.
• updates create further costs

When you give the task of monitoring your system into the hands of a specialist service company the situation changes. You have no initial purchase or maintenance costs, you and your staff lose no valuable time, which means that you have all the costs under direct control. Further, in the planning you have the support of the service company and you can always call on their many years of experience in this specialized area of performance monitoring. You can concentrate on your normal business operations while the service company takes care of monitoring the performance of your computer network and you have the sure knowledge that you will be immediately alerted should anything go wrong.

Original service provider vs. Reseller

There are many reasons why services offered by a reseller cannot compete with those of a specialist supplier who himself has developed the monitoring systems and whose services are backed by many years of experience:

• a reseller provides only second-hand support and quality must suffer. In an area where time is of the essence, delays due to slow communication are unacceptable (particularly relevant for non-European companies).
• a reseller has in-house costs and can not match the price level of a direct service supplier.
• a reseller is less flexible in both price and support service than a direct service supplier.
• a reseller has no direct influence on the development of the services he offers. System faults are not so readily recognized and corrected and special customer requirements go unfulfilled

A direct service supplier such as ourselves is immediately at hand with support backed by our years of experience, i.e. high quality, short reaction times. Further, as development is an in-house function we can react much more quickly and easily in response to a customer's special requirements.